Refund & Cancellation
Policy

At Imay, we work hard to ensure our customers are satisfied with our platform and services. However, we understand that sometimes situations may arise where a refund or cancellation is required. This policy outlines how refunds and cancellations are handled for Imay subscribers in India.

1. Subscription & Payments

• All payments made for Imay subscriptions are non-transferable.
• Subscriptions are billed in advance (monthly or annually) depending on your chosen plan.

2. Cancellation Policy

• You may cancel your subscription at any time from your account settings.
• Upon cancellation, you will continue to have access to Imay until the end of your current billing cycle.
• No automatic refunds will be issued for cancellations made mid-cycle.

3. Refund Eligibility

Refunds may only be considered in the following cases:

• Duplicate payment due to a technical error.
• Incorrect billing where the amount charged is different from the selected plan.
• Service downtime exceeding 72 continuous hours, directly caused by Imay's system failure.

4. Refundable Cases

• Refunds will be processed within 14 days of your cancellation request.
• Partial usage of subscription period.
• Failure to use Imay services due to user's own technical limitations (e.g., poor internet).